Privacy Policy

1. Introduction

SignBridge (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform at SignBridge.

This policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (“PDPA”). By using SignBridge, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: Name, email address, password, role (deaf/non-deaf/admin), profile picture, and preferred language.
• Learning Data: Tutorial progress, quiz scores, proficiency test results, learning path history, and daily challenge activity.
• Gesture Recognition Data: Images or video frames uploaded or captured via your camera for the purpose of sign language recognition. These are processed in real-time and are not used to build advertising profiles.
• Contributions: Gesture images, 3D avatar recordings, word submissions, descriptions, and related metadata you submit to the community dictionary.
• Community Content: Forum posts, comments, chat messages, and file attachments you share with other users.
• Technical Data: IP address, browser type, device information, and cookies used for authentication, security, and platform analytics.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and secure your account and the platform.
• Deliver personalized learning paths, tutorials, quizzes, and progress tracking.
• Process gesture recognition requests and generate 3D avatar demonstrations.
• Review, approve, and publish community contributions to the gesture dictionary.
• Enable forum discussions, chat, and other community features.
• Send important service notifications, such as password resets and contribution status updates.
• Improve platform performance, fix issues, and understand how users interact with SignBridge.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share data only with trusted service providers necessary to operate the platform, including:

• Supabase: Our database, authentication, file storage, and real-time service provider.
• YouTube: We may fetch publicly available metadata when tutorial videos are linked from YouTube. We do not share your personal data with YouTube.
• Email services: Used to send account verification, password reset, and notification emails.

We may disclose information if required by Malaysian law, court order, or to protect the rights, property, or safety of SignBridge, our users, or the public.

5. Cookies and Similar Technologies

SignBridge uses cookies and similar technologies to keep you signed in, remember your preferences, and analyze platform usage. You can manage cookie settings through your browser, but disabling cookies may affect your ability to use certain features.

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including encryption in transit, access controls, and Row Level Security (RLS) policies in our database. However, no online platform can guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.

8. Your Rights Under Malaysian Law

Under the PDPA, you have the right to:

• Request access to your personal data.
• Request correction or updating of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal or operational retention requirements.
• Withdraw consent for optional data processing activities.
• Limit the processing of your personal data in certain circumstances.

To exercise these rights, please contact us using the details below. We will respond within the timeframe required by applicable Malaysian law.

9. Children's Privacy

SignBridge is intended for users aged 13 and older. We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe we have collected data from a child under 13, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of SignBridge after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: